Service Level Agreement​

List of E-Services For Clients​

SIDF wants to ensure client's satisfaction by prov​iding e-portal and e-services around the clock. You can find a list of such services that meet the required standards.​

Number	Items​​	Maximum tenure of financing
1	Industrial Loan Request*​	5 Month
2	Industrial Loan Inquiry*	Instantaneous
3	Land & Industrial Loan (Modon)*​​​	5 Months
4	Non-Borrowing Certificate For Customers*	2 Days
5	Non-Borrowing Certificate For Non Customers*	Instantaneous
6	Termination Of Loan Commitment Based On Sponsor’s Request*	2 Weeks
7	Rescheduling Of Principals Installments*	8 Weeks
8	Extension Of Commitment Period*	1 Week
9	Changing Ownership*	4 – 6 Weeks
10	Extending Signing Agreement Date*	1 Week
11	Request For Approval Of Change Of Supplier*	2 – 3 Week
12	Disbursement*	4 Week
13	Multi-Purpose Loan*	6-9 Weeks
14	Industrial Digital Transformation Program*	6-9 Weeks
15	Energy Efficiency Program*	6-9 Weeks
16	SME Scale-Up Initiative*	5 Months
17	Re-Opening Of Closed Applications (PS)*	2 Days
18	Land & Industrial Loan In SPARK King Salman Energy Park (SPARK)*	5 Months
19	Financing Of Logistics And Industrial Support Services Projects*	5 Months​

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